Sales and customer service representative

You are DYNAMIC, PASSIONATE, and have a natural talent for SALES?

Advance your career in a call center well established in Quebec and be part of a winning team with many opportunities for professional growth.

Your main responsibilities are to handle bilingual inbound calls and provide an exceptional customer experience.

Your main tasks

  • Assist customers in taking orders and handling complaints in a professional manner and with the utmost respect for the standards defined in terms of quality of service and productivity;
  • Obtain, update and confirm with the utmost care and in a confidential manner, all our customers’ personal information;
  • Listen carefully to customers and ask the right questions to recommend the best possible subscription offer;
  • To show empathy and adopt a positive attitude that will reassure customers and provide a high level of satisfaction;
  • Adapt and follow all new offers and practices to best meet the evolving needs of customers;
  • Demonstrate strong collaborative and teamwork skills with your colleagues, helping to maintain a culture of mutual support and information sharing.

Your qualifications

  • Are fluent in English or French and English;
  • Have graduated from High school diploma or equivalent experience;
  • Available Monday to Saturday between 8:00 am and 12:00 am and Sunday between 9:00 am and 10:00 pm with flexible schedules to meet the needs of the company with possibility of working from home after the probation period;
  • Have strong customer service and sales skills;
  • Are comfortable working in a computerized environment;

Our exceptional conditions and advantages

  • A salary of $15 / hour for unlingual English agents;
  • A salary of $16 / hour for bilingual agents;
  • A bonus program based on your performance;
  • Three days paid training;
  • Several occasions to learn and develop (through online and peer training).
  • The opportunity to become a coach or perhaps a Team Leader!
  • Everything you need, from collective insurance to discounts at La Grande Roue, LaRonde and other partners;
  • Dialogue: Virtual medical clinic for you and your family.

  • Temps plein
  • Télétravail
  • 40h/semaine
  • Bac en administration

Apply here!

Job application

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We look forward to working with you!

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