Expected start date: Monday, April 7th, 2025 (04-7-2025)
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading call centers in Montreal? VOXDATA is waiting for you!
Are you responsible, friendly and pride yourself on your ability to stay calm while working under pressure? Then this is the job for you! VOXDATA is looking to expand its team with new members who are ready to become our next experts in delivering top-tier customer service!
Your main tasks
For this position, you will be answering calls relating to an in-vehicle safety service (no prior knowledge of cars is necessary!) Your specific tasks will include:
- Answering inbound calls with a high level of professionalism and accuracy.
- Dispatching and assisting emergency services to vehicles involved in accidents.
- Guiding clients through the set-up and use of included applications.
- Supporting other various features included in service.
Your qualifications
What do we think makes someone a great candidate?! We’re looking for people who:
- Are bilingual in English and French, or English and Spanish.
- Have the availability to work 40 hours/week anytime throughout the operational days and hours of Monday to Sunday, between 7:00 AM to 12:00 AM (midnight). *Please note that this is a permanent full-time position, so we are most interested in candidates who can stay at 40 hours/week.
- Can complete a nine week, in office, full-time, training period (you will have the option to work from home once this is complete).
- Have worked in customer service, sales, or call centers before; or have translatable experience from other industries.
- Can learn how to use and operate multiple computer programs with ease.
- Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!
Our exceptional conditions and advantages
This position has a base salary of $16.00/hour for English-only applicants, and $17.00/hour for bilingual applicants, with the chance to earn bonuses. You will have the opportunity to work from home upon successfully completing the training period.
Here’s a few reasons why it’s great to work at VOXDATA:
- Bonus plans integrated into our positions, additional benefits such as bonuses for top performers (like gift cards and extra cash!), insurance coverage (health, life and dental) and employee referral bonuses of up to $500 per person!
- A newly improved employee perk program, offering discounts to use at local attractions and other services!
- Monthly office events and competitions that offer prizes, holiday parties, and staff recognition events!
- Internal growth opportunities that are open to everyone – with roles like team leader, coach, trainer, mentor, and even administrative positions; we pride ourselves on always looking to the staff we already have with us to promote when the occasion arises!
- A variety of position types, ranging from customer service, sales, and technical support, with English-only or bilingual roles and ranging scheduling options – we want to highlight your unique skillset in a position that is best suited to you!
- An easily accessible and coveted office location in the heart of Downtown Montreal, and the option to work from home with our hybrid roles!
- A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential!
- The chance to grow and develop your skills through team meetings, individual coaching sessions, and performance reviews; all designed to help you further strengthen your abilities and become a master at your job!
Submit an application now to get the hiring process started and see for yourself why its great to be a VOXDATA agent!
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
