VOXDATA: providing some of the most visionary outsourced contact centre services
in North America

An unrivalled partner for more than 25 years

From our multilingual customer contact center in Montreal, we have been protecting the brand image of the largest companies across Canada and the United States since 1995.

Thanks to our proven agility, extensive experience, state-of-the-art facilities and wide range of services, we act as a reliable extension of your organization.

VOXDATA’s high value-added services

Customer support

Entrust your customer service and technical support to specially trained agents committed to upholding the same quality standards that define your reputation.

We handle processing of incoming emails and calls, live chat, community management on social media, technical support, crisis management, and more. Benefit from our tried-and-tested practices.

Sales support

Fast track your retention, upsells and cross-sells by allowing us to manage your orders, appointment scheduling and exchanges for all your major projects.

We facilitate your clients’ buying process by providing them with an authentic, human and simplified experience that showcases your offer.

Digital transformation of interactions

Automate part or all aspects of your customer journey by entrusting us with the implementation of innovative solutions to manage omnichannel interactions.

You’ll reduce your expenses while drastically boosting productivity and employee engagement.

Our certifications: a pledge of quality

We take your customer requests seriously. Our services are backed by the industry’s top certifications in quality and process management, data security and continuous improvement.
  • SOC2
  • ISO 9001:2015
  • PCI DSS v3.2.1

Facilities that stand out

Our prestigious Class A office buildings are centrally located to ensure the well-being and comfort of our teams. VOXDATA employees benefit from an appealing and ergonomic environment that fosters professional growth.
Let’s see how we can elevate your customer experience
Every market has its own needs in terms of business solutions. Regardless of your industry, we leverage our expertise to deliver innovative outsourcing solutions that are 100% customized to your business to improve your customer experience (CX).
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