Customer support: for an outstanding client experience (CX)

Build customer loyalty

Customers who enjoy a positive experience with your company keep coming back, which means they buy more of your products and share their enthusiasm with family and friends. They become brand ambassadors who can help fast-track your success.

At VOXDATA, we offer to become partners in your customer communication journey. Outsourcing your customer support services to VOXDATA allows you to save time while eliminating certain constraints associated with in-house communication management. We help you build brand loyalty one client at a time by providing an experience they won’t soon forget.

Our outsourced customer support services transform your customer journey in 3 key areas

Multi-channel support for your communications

Multi-channel support for your communications

Our incredibly friendly and highly efficient agents are trained to provide your customers with an outstanding experience from answering a question to executing a sales program. Satisfaction, retention and loyalty: that’s our customer service motto.

Community management on your social media networks

Community management on your social media networks

We become the digital extension of your teams to accompany your customers across your networks. Our agents strive to deliver a memorable customer experience (CX) with every interaction.

Crisis management and technical support

Crisis management and technical support

Our team has the ability to deal with all types of situations, from communication issues to technical hurdles. With over 25 years of crisis management and technical support under our belt, we have what it takes to defuse any situation and offer solutions based on your needs.

Our outsourced customer support services transform your customer journey in 3 key areas

Multi-channel support for your communications

Our incredibly friendly and highly efficient agents are trained to provide your customers with an outstanding experience from answering a question to executing a sales program. Satisfaction, retention and loyalty: that’s our customer service motto.

Community management on your social media networks

We become the digital extension of your teams to accompany your customers across your networks. Our agents strive to deliver a memorable customer experience (CX) with every interaction.

Crisis management and technical support

Our team has the ability to deal with all types of situations, from communication issues to technical hurdles. With over 25 years of crisis management and technical support under our belt, we have what it takes to defuse any situation and offer solutions based on your needs.

Why choose VOXDATA

Outsourcing your customer support lets you save precious time. Choosing VOXDATA also means you get to benefit from a multitude of other advantages.

Multilingual customer service that is 100% North American

We meet the needs of a diversified clientele by offering customer services in multiple languages (English, French and Spanish). From our customer contact center located in Montreal, our agents maximize the profitability of the largest companies in North America, throughout Canada and all over the United States.

Over 25 years of experience in program launches

During the past 25 years, we’ve acted as the customer service extension of numerous industry-leading companies, particularly during the execution of major sales programs. Our expertise includes technical support, interaction management, loyalty program activation, customer service, cross-selling and up-selling.

Superior flexible services for high call volumes and unforeseen events

Do you want to launch an initiative or a last-minute promotion that will drastically increase your call volume? We’re ready to take on that challenge. Our teams are trained to react quickly and offer an unparalleled customer experience (CX).

24/7 customer support, 365 days a year

Agents can be assigned to your account at all times and throughout the year in accordance with your preferences, industry sector and hours of operations. We adapt to your schedule.

Rigorous training Highly skilled employees

We have a very high staff retention rate, and you benefit directly from our employees’ satisfaction!

Agents assigned to your account are thoroughly trained on your products and services to the point of knowing your business inside out. What’s more, our coaching is conducted by highly trained and certified specialists with years of experience in the field.

Let’s take your customer service to the next level

VOXDATA can take care of multiple aspects of customer service, providing an amazing experience that’s sure to make your business stand out.

Customer support: for an outstanding client experience (CX)

Build customer loyalty

Our outsourced customer support services transform your customer journey in 3 key areas

Our outsourced customer support services transform your customer journey in 3 key areas

Multi-channel support for your communications

Community management on your social media networks

Crisis management and technical support

Multilingual customer service that is 100% North American

Over 25 years of experience in program launches

Superior flexible services for high call volumes and unforeseen events

24/7 customer support, 365 days a year

Rigorous training Highly skilled employees

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