VOXDATA: over 25 years of passion and innovation!
Our mission? To protect the brand of our clients through each interaction
For more than two decades, we have been constantly evolving, creating stronger human connections through compassion and innovation. That’s because we believe in the importance of effective communication.
After all, everyone deserves to be heard and supported, and that includes our clients and employees, but also your customers
We’re always evolving
We’re proud to adapt our business and service offer to the most recent technological advances and have been doing so since 1996, all to your benefit.
- 1996
Implementation of one of the first predictive dialler systems
- 1997
Launch of the ISO 9000 quality management program Opening of a call center in Toronto
- 2012
PCI DSS Level 1 certification
- 2013
Implementation of support services for programs using co-sourcing technology
- 2014
Introduction of email processing and employee satisfaction survey
- 2015
Introduction of social media interaction management solutions
- 2017
Implementation of a chat system
- 2019
SOC 2 Type II certification
- 2020
Development of solutions for remote work, performance management and human resources
- Ongoing
Solutions for digital transformation of interactions and artificial intelligence (AI)
1996 -
Implementation of one of the first predictive dialler systems
1997 -
Launch of the ISO 9000 quality management program Opening of a call center in Toronto
2012 -
PCI DSS Level 1 certification
2013 -
Implementation of support services for programs using co-sourcing technology
2014 -
Introduction of email processing and employee satisfaction survey
2015 -
Introduction of social media interaction management solutions
2017 -
Implementation of a chat system
2019 -
SOC 2 Type II certification
2020 -
Development of solutions for remote work, performance management and human resources
Ongoing -
Solutions for digital transformation of interactions and artificial intelligence (AI)
Innovating to enhance our agility, today and tomorrow
People have always been at the heart of our approach, which is why we confidently embrace artificial intelligence. We successfully navigate this technological shift by creating an optimal synergy between artificial and human intelligence.
By managing this transition in a way that respects our values, we create an even more rewarding environment for our employees while providing outstanding services to our clients.
A company culture focused on coaching
We know that happiness in the workplace is essential to talent retention and to our clients’ success. That is why our employees are among the most privileged in the industry. They even describe their working conditions as exceptional.
Who we are?
Our human approach allows us to fully focus on helping our clients and team members achieve professional success. Curious to learn more about our company values?
Considerate
At VOXDATA, our desire to keep people at the core of all our actions is what sets us apart. In our opinion, empathy, attentiveness and compassion are of the utmost importance.
Efficient
We don’t compromise on quality! It remains the focus of each interaction because we value excellence and cherish our clients’ trust in our abilities to preserve their brand image.
Committed
Working with a dedicated partner means counting on people committed to your brand’s success. All this in a motivating atmosphere!
Facilities
That stand out
Our prestigious Class A office buildings are centrally located to ensure the well-being and comfort of our teams. VOXDATA employees benefit from an appealing and ergonomic environment that fosters professional growth.
Want
to know more?
Get in touch to discuss which outsourcing solutions are right for you. We look forward to our future collaboration!