We are currently recruiting for this position, to start as of July/August 2024.
VOXDATA, a Qualfon company that has been a leader in its field for over 28 years, offers customer contact outsourcing services to businesses. Our services are offered through a variety of media (telephone, email, social media) and are constantly growing.
Are you BILINGUAL, DYNAMIC, PASSIONATE and above all a team player who likes to get results? Are you recognized for the quality of your work? Then we want to meet you!
Advance your career in a well-established customer contact center in 7 countries and be part of a winning team with plenty of opportunities for professional development.
Job summary:
Responsible for Level 2 management and administration of the entire server infrastructure and all system-related technologies. A Level 2 constitutes second-level support, medium to high requirements for troubleshooting, technical solutions and insight, system upgrades and updates, and technical leadership, high-level system administrations and management. They are responsible for supervising and advising system administrators.
Your main tasks
- Provides second level technical support such as technical solutioning and discernments, troubleshooting, mitigations, upgrades, critical updates, fixes and rectifications.
- Handles technical leads, projects, initiatives and mentoring and coaching sessions with systems administrators.
- Ensures standardizations and redundancies are implemented across the server infrastructure.
- Performs tier-2 management and administration of datacenter infrastructure which involves various server technology, server and desktop virtualization infrastructure and storage infrastructure.
- Performs tier-2 management and administration of Microsoft Active Directory Environment which involves Domains, Domain Controllers, DNS, DHCP, DFS, WDS, ADSS, ADUC, ADFS, ADSS and other AD services.
- Performs tier-2 management and administration of regular monthly windows patch of servers and workstations from policy definitions and deployments.
- Performs tier-2 management and administration of communication and collaboration platforms such as email, instant messaging, document collaboration, file share and managed file transfer. Defines communications and collaborations policies, rules and traffic flows.
- Performs tier-2 management and administration of data protection which involves enterprise backups, archiving and retentions. Defines policies and categorizes and organizes endpoint and server profiling.
- Performs tier-2 management and administration of information security which involves endpoint security, multi-factor authentication, certificates, systems logs, data loss prevention, file-integrity monitoring and security compliances such as PCI, SOC2, and other security requirements. Ensures vulnerabilities are addressed and fixed. Conducts data investigations and information governance.
- Performs tier-2 management and administration of systems alerts by monitoring platforms and regular profile updates of all server/systems technology in asset management. Ensures all endpoints are accounted and services are monitored properly.
- Performs escalations to Systems Administrator for unresolved issues and required next level troubleshooting.
- Adheres to company guidelines and procedures.
Your qualifications
- At least 5 years’ experience as a systems administrator.
- Excellent oral and written communication skills in English and French.
- Results-oriented, solution-oriented, deadline-driven, proactive and able to multi-task.
- Excellent interpersonal skills.
- Ability to work in rotation.
- Ability to lead major projects and initiatives.
- Moderate to high proficiency in the following technical skills:
- Technical solutions and troubleshooting
- Microsoft Active Directory (OU, GPO, ADUC, DC, ADSS)
- DNS, DHCP, WDS, DFS
- ADFS
- Azure AD and O365
- Certificate Authority
- Powershell Scripting
- KMS
- MFA, 2FA
- Exchange
- Sharepoint
- Teams
- Virtualization platform (Hyper-V, Nutanix Acropolis)
- Nessus
- ManageEngine (Desktop Central, AD Audit, ADSelfService and AD Manager)
- Sophos
- Experience with and good understanding of various security audits such as PCI and SOC2. Demonstrated initiative, innovation and teamwork.
- Ability to deal effectively, confidentially and professionally in a fast-paced business environment.
Educational qualifications:
- Computer engineer, science degree /Diploma and above
- MCSA / MCSE
Our exceptional conditions and advantages
- Competitive salary to be discussed based on experience.
- Full-time schedule (40 hours/week).
- Benefits upon hiring: medical, dental, long-term health and life insurance, use of online medical clinic Dialogue.
- A professional, dynamic and challenging work environment.
- A friendly work climate, in the heart of downtown.
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
