VOXDATA, a leader in its field for more than 20 years, offers companies the services of outsourcing of customer contacts. Our services are offered through a variety of media
(phone, email, social media) and is growing.
You are BILINGUAL, DYNAMIC, PASSIONATE, and above all you like to work in a team and deliver results? Are you recognized for the quality of your work? Then we want to meet you!
Advance your career in a customer contact center well established in Quebec and be part of a winning team with many opportunities for professional growth.
We are looking for an intermediate and senior system Administrator. The candidates should have initiative, demonstrate eagerness, leadership on several aspects of the organization of work, meet deadlines and be autonomous. The candidate will take part in the implementation, deployment, installation, maintenance, documentation and optimization of IT infrastructure. The candidate must have strong aptitude for customer service. In addition, she/he must possess strong analytical skills which can help diagnose, manage and resolve all hardware and software problems and have good writing skills and good understanding of operating procedures.
Your main tasks
- Prepare and install servers, workstations and support networks
- Incident management and monitor the treatment of all tickets
- Installation and Management of Active Directory, DNS, DHCP
- Installing and Administering Windows Server & Linux
- In depth understanding of existing technologies and an ability to keep abreast of new technology trends
- Experience in network security, performance monitoring, system software and hardware maintenance
- Networking LAN/WAN, Intrusion Detection/Intrusion prevention
- Experience in network security, performance monitoring, system software and hardware maintenance
- Performing hands-on configuration, installation, and day-to-day operational support of all aspects of our networks
- Work closely with the rest of the team to troubleshoot issues
- experience in network design, VPN and support (LAN, WAN)
SECONDARY TASKS
- Disaster recovery, backup and recovery processes
- Participate in the on call rotation and serve as an escalation point for IT issues
- The procurement and maintenance of all infrastructure equipment (including installation)
Your qualifications
REQUIREMENTS
- Minimum of 5 years of relevant work experience in Systems / Networking
- 2 years degree or University/college degree in Computer Science
- Strong communication skills in English and French
REQUESTED SKILLS
- Excellent interpersonal and relationship building skills
- The ability to work in a team as well as independently
- Strong problem solving and consulting skills
- Excellent planning and organizing skills, especially prioritizing multiple projects/tasks
- Demonstrated personal drive and sense of urgency, meticulous attention to meeting timelines.
- Ability to work under pressure
- Ability to demonstrate initiative, innovation and teamwork
- Ability to deal effectively, confidentially and professionally in a rapidly changing business environment
TECHNICAL KNOWLEDGE & SKILLS:
Systems administration:
- Windows Server
- Active Directory
- Windows security
- Server virtualization, Microsoft Hyper-V
- Microsoft Exchange
- Microsoft IIS
- Microsoft SQL Server
- Microsoft Systems Centre
- Microsoft SharePoint
- Microsoft WSUS
- Microsoft Windows Deployment Services
- Microsoft RAS
- Linux server, Ubuntu Server
Network Administration:
- TCP/IP stack
- Network segmentation and security
- Traffic analysis
- Switch management
- Router/firewall management
Desktop support:
- Second level desktop support
- Troubleshooting advanced software and network-related issues
Our exceptional conditions and advantages
- Competitive salary to be discussed based on experience
- Full-time schedule (40 hours/week) Monday to Friday 9:00 to 5:30 with possibility of working from home
- Benefits at the time of hiring: medical, dental, long-term illness and life insurance
- A professional and dynamic work environment offering many challenges
- Dialogue: Virtual medical clinic for you and your family
- Friendly work climate, located in the heart of downtown
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
