System Administrator

We are currently recruiting for this position, to start as of June/July 2024.

VOXDATA, a Qualfon company that has been a leader in its field for over 28 years, offers customer contact outsourcing services to businesses. Our services are offered through a variety of media (telephone, email, social media) and are constantly growing.

Are you BILINGUAL, DYNAMIC, PASSIONATE and above all a team player who likes to get results? Are you recognized for the quality of your work? Then we want to meet you!

Advance your career in a well-established customer contact center in 7 countries and be part of a winning team with plenty of opportunities for professional development.

Job summary:

Responsible for Level 2 management and administration of the entire server infrastructure and all system-related technologies. A Level 2 constitutes second-level support, medium to high requirements for troubleshooting, technical solutions and insight, system upgrades and updates, and technical leadership, high-level system administrations and management. They are responsible for supervising and advising system administrators.

Your main tasks

  • Provides second level technical support such as technical solutioning and discernments, troubleshooting, mitigations, upgrades, critical updates, fixes and rectifications.
  • Handles technical leads, projects, initiatives and mentoring and coaching sessions with systems administrators.
  • Ensures standardizations and redundancies are implemented across the server infrastructure.
  • Performs tier-2 management and administration of datacenter infrastructure which involves various server technology, server and desktop virtualization infrastructure and storage infrastructure.
  • Performs tier-2 management and administration of Microsoft Active Directory Environment which involves Domains, Domain Controllers, DNS, DHCP, DFS, WDS, ADSS, ADUC, ADFS, ADSS and other AD services.
  • Performs tier-2 management and administration of regular monthly windows patch of servers and workstations from policy definitions and deployments.
  • Performs tier-2 management and administration of communication and collaboration platforms such as email, instant messaging, document collaboration, file share and managed file transfer.  Defines communications and collaborations policies, rules and traffic flows.
  • Performs tier-2 management and administration of data protection which involves enterprise backups, archiving and retentions.  Defines policies and categorizes and organizes endpoint and server profiling.
  • Performs tier-2 management and administration of information security which involves endpoint security, multi-factor authentication, certificates, systems logs, data loss prevention, file-integrity monitoring and security compliances such as PCI, SOC2, and other security requirements.  Ensures vulnerabilities are addressed and fixed.  Conducts data investigations and information governance.
  • Performs tier-2 management and administration of systems alerts by monitoring platforms and regular profile updates of all server/systems technology in asset management.  Ensures all endpoints are accounted and services are monitored properly.
  • Performs escalations to Systems Administrator for unresolved issues and required next level troubleshooting.
  • Adheres to company guidelines and procedures.

Your qualifications

  • At least 5 years’ experience as a systems administrator.
  • Excellent oral and written communication skills in English and French.
  • Results-oriented, solution-oriented, deadline-driven, proactive and able to multi-task.
  • Excellent interpersonal skills.
  • Ability to work in rotation.
  • Ability to lead major projects and initiatives.
  • Moderate to high proficiency in the following technical skills:
    • Technical solutions and troubleshooting
    • Microsoft Active Directory (OU, GPO, ADUC, DC, ADSS)
    • ADFS
    • Azure AD and O365
    • Certificate Authority
    • Powershell Scripting
    • KMS
    • MFA, 2FA
    • Exchange
    • Sharepoint
    • Teams
    • Virtualization platform (Hyper-V, Nutanix Acropolis)
    • Nessus
    • ManageEngine (Desktop Central, AD Audit, ADSelfService and AD Manager)
    • Sophos
  • Experience with and good understanding of various security audits such as PCI and SOC2. Demonstrated initiative, innovation and teamwork.
  • Ability to deal effectively, confidentially and professionally in a fast-paced business environment.

Educational qualifications:

  • Computer engineer, science degree /Diploma and above

Our exceptional conditions and advantages

  • Competitive salary to be discussed based on experience.
  • Full-time schedule (40 hours/week).
  • Benefits upon hiring: medical, dental, long-term health and life insurance, use of online medical clinic Dialogue.
  • A professional, dynamic and challenging work environment.
  • A friendly work climate, in the heart of downtown.

  • Temps plein
  • Télétravail
  • 40h/semaine
  • Bac en administration

Apply here!

Job application

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We look forward to working with you!

Browse our current openings and apply now to take advantage of our many benefits. Your place is here with us!
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