Expected Start Date: Monday, May 5th, 2025 (05-05-2025)
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading call centers in Montreal?! VOXDATA is waiting for you!
We’re looking to expand our team with new members who are ready to become our next experts in delivering the best customer experience possible!
Your main tasks
For this position, you will be receiving inbound calls from customers within the financial sector. Your specific tasks will include:
- Answering inbound calls in a professional and courteous manner, with discretion.
- Activating new accounts and provide information about the service to new customers.
- Assisting current customers with account changes and questions.
- Promoting new products and services to customers.
- Upselling related products and services to new and existing customers.
Your qualifications
What do we think makes someone a great candidate?! We’re looking for people who:
- Speak English fluently.
- Able to work full time (40 hour/week) anytime throughout the campaign operation hours; Monday to Saturday, 8:00 AM to 12:00 AM (midnight), and Sunday from 9:00 AM to 10:00 PM. *Please note we are most interested in candidates who can work 40 hours/week long-term.
- Able to complete a full-time training period and work from the office. *Please note there is no option to work from home with this position.
- Have worked in sales, retail or call centers before; or have translatable experience from other industries. Experience with upselling is an asset!
- Can learn how to use and operate multiple computer programs with ease.
- Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!
Our exceptional conditions and advantages
The base salary for this position is $16/hour for English-only agents, with the chance to earn bonuses.
Here’s a few reasons why it’s great to work at VOXDATA:
- Extra benefits such as bonus plans included into our positions, additional bonuses for top performers (like gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person!
- A newly improved employee perk program, offering discounts to use at local attractions and other services!
- Monthly office events and competitions that offer prizes, holiday parties, and staff recognition events!
- Internal growth opportunities that are open to everyone – with roles like team leader, coach, trainer, mentor, and even administrative positions; we pride ourselves on always looking to the staff we already have with us to promote when the occasion arises!
- A variety of position types, ranging from customer service, sales, and technical support, with English-only or bilingual roles and ranging scheduling options – we want to highlight your unique skillset in a position that is best suited to you!
- An easily accessible and coveted office location in the heart of Downtown Montreal.
- A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential!
- The chance to grow and develop your skills through team meetings, individual coaching sessions, and performance reviews; all designed to help you further strengthen your abilities and become a master at your job!
Submit an application now to get the hiring process started and see for yourself why its great to be a VOXDATA agent!
*Please be advised there is no work from home option for this position.
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
