We are not currently hiring for this position.
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading call centers in Montreal?! VOXDATA is waiting for you!
Are you friendly, dynamic, and take pride in assisting customers to the best of your abilities? Do you have a passion for travel, and customer service? This is the position for you! VOXDATA is looking to expand our team with new members who are ready to become our next experts in delivering the best customer experience possible!
Your main tasks
This is a customer service (Reservation Agent) position, within the travel industry. Your specific tasks will include:
- Provide first-class service at every interaction with customers.
- Answer incoming calls from customers to help them with creating reservations, modifications, and cancellations.
- Solve problems related to ticket access and navigation on the website.
- Answer questions about ticket information or general reservation questions.
- Assist with other related reservation needs of the customer.
Your qualifications
What do we think makes someone a great candidate?! We’re looking for people who:
- Can work 40 hours/week anytime through the campaign operation hours: Monday to Sunday, from 7 AM to 12 AM (midnight). *Please note this is a permanent, full-time role, so we are most interested in candidates that can stay at 40 hours/week.
- Are bilingual in French and English.
- Can complete a full time (40 hour/week), eleven day, in-office training period.
- Have worked in customer service or call centers before; or have translatable experience from other industries.
- Can learn how to use and operate multiple computer programs with ease.
- Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!
Our exceptional conditions and advantages
This position has a base salary of $17.00/hour, with the possibility to earn up to $240 in bonuses upon successful completion of training. You will receive the option to work from home upon completing the required certification program.
Here’s a few reasons why it’s great to work at VOXDATA:
- Extra benefits such as bonus plans included into our positions, additional bonuses for top performers (like gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person!
- A newly improved employee perk program, offering discounts to use at local attractions and other services!
- Monthly office events and competitions that offer prizes, holiday parties, and staff recognition events!
- Internal growth opportunities that are open to everyone – with roles like team leader, coach, trainer, mentor, and even administrative positions; we pride ourselves on always looking to the staff we already have with us to promote when the occasion arises!
- A variety of position types, ranging from customer service, sales, and technical support, with English-only or bilingual roles and ranging scheduling options – we want to highlight your unique skillset in a position that is best suited to you!
- An easily accessible and coveted office location in the heart of Downtown Montreal, and the option to work from home with our hybrid roles!
- A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential!
- The chance to grow and develop your skills through team meetings, individual coaching sessions, and performance reviews; all designed to help you further strengthen your abilities and become a master at your job!
Submit an application now to get the hiring process started and see for yourself why its great to be a VOXDATA agent!
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
