Customer Service Agent (Travel Industry)
Expected Start Date: Friday, August 9th, 2024. (08-09-2024)
Do you love all things having to do with travel, and customer service? This is your opportunity to shine! For this position, you will be assisting customers within the travel/aviation industry with their reservation needs.
Your main tasks
- Answer incoming calls from customers with a high-level of professionalism.
- Provide each customer with a personalized service experience.
- Help to answer questions and provide related information for bookings.
- Create, modify, and confirm changes made to reservations.
- Aid with ticket access or website navigation issues.
Your qualifications
- Fluent (bilingual) in English and French, for writing and speaking.
- Able to work full time (40 hour/week) anytime throughout the campaign operation hours; Monday to Sunday, 7:00 AM to 12:00 AM (midnight).
- Can complete a two-week, full time (40 hour/week), in-office training.
- Have previous customer service, travel industry, or call center experience; or have transferable experience from other industries.
- Can learn how to use and operate multiple computer systems with ease.
- Having TICO or OPC certification (an asset).
- Consider themselves to be problem-solvers, adaptable to changing situations, and are motivated to be the best of the best!
Our exceptional conditions and advantages
- A base salary of $17.00/hour, with the chance to earn up to an extra $200 through bonuses by the end of training.
- Additional bonuses occasionally given to top performers (extra money and gift cards).
- A full time, 40 hour/week schedule.
- Chances to further improve your skills and knowledge through coaching sessions, and additional certification opportunities.
- Group insurances (health, life and dental), use of Dialogue for online medical services.
- Internal growth opportunities to advance to roles like trainer, coach, or team leader!
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
Browse our current openings and apply now to take advantage of our many benefits. Your place is here with us!
