Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you!
Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values. In a call center like Voxdata, we offer the best of both worlds from the customer service and travel industry.
Your mission? To provide a personalized experience to each customer, in an environment that encourages you to constantly improve and reach your full potential.
Your main tasks
- Answer incoming calls from customers with proven authenticity;
- Listen carefully to customer needs to provide a personalized experience;
- Promote the brand’s products and assist customers browsing the websites;
- Follow up with customers on current issues;
- Demonstrate empathy, openness and maintain a positive attitude in all situations;
- De-escalate difficult cases and maintain control of the call (our in-house training will help you do this!)
- Manage your time efficiently to optimize call processing;
- Support your teammates. By sharing our strategies, we are able to provide impeccable service.
- Expert in customer service and sales in a call center environment
- Fluently bilingual in French and English, both written and spoken;
- Motivated by helping people and putting them at ease;
- Masterful in the art of analysis and problem solving;
- Comfortable with calculations and technology;
- Able to adapt to different computer software;
- TICO certification (an asset);
- Effective in managing reservation systems (an asset);
- If you have a land line phone connection (an asset);
- And if you have already worked in the tourism or travel products industry, even better!
Our exceptional conditions and advantages
- A paid training of approximately 2 weeks, with the option to work from home;
- A 40-hour schedule, Monday to Sunday between 7:00 a.m. and midnight;
- A base salary of $17 per hour;
- Several opportunities to improve your knowledge (online and peer training);
- The opportunity to become a coach and maybe even a team leader one day;
- Everything you need, from group insurance to discounts with La Grande Roue, La Ronde and other partners;
- Dialogue: Virtual medical clinic for you and your family.
- Temps plein
- Bac en administration
We look forward to working with you!