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Since 1995, VOXDATA has been supplying outsourced call centre services , 24 hours a day, seven days a week, to meet all frontline customer relations needs. So far we have successfully managed over 250 call programs.

Services tailored to your needs

We specialize in the development of flexible, efficient, and cost-effective solutions for customers from a variety of fields, including :

  • Finance
  • Insurance
  • Telecom
  • Energy
  • Utilities

Distinctions

Top 50 award :  VOXDATA has been ranked within the Top 50 service bureaus in North America, after only 2 years in business. Customer Interaction Solutions Magazine is the North American Reference in classifying the Service Bureau industry. Since 1997, VOXDATA has been in the TOP 50 every year for both inbound and outbound activities.

For more details go to the website: www.tmcnet.com

Designation

VOXDATA is ISO 9001:2015 certified. This standard certification enables VOXDATA to demonstrate its commitment to service quality and customer satisfaction, as well as allow the company to continuously improve its quality management system and integrate with the changing call centre industry.

SGS Canada completes an annual audit and provides re-certification every three years. VOXDATA has been ISO certified since 1997.

VOXDATA utilizes ISO 9001:2015 based on seven quality management principles of customer focus; leadership; involvement of people; process approach; system approach; continuous improvement; decision making based on facts; and partnerships with our clients

ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards. These national standards institute a network of 162 countries, utilized to ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability.

For more details about SGS go to the website: www.sgs.com
For more details about ISO go to the website www.iso.org 

Associations

VOXDATA has been a proud member of the Canadian Marketing Association (CMA) since 1997.

We believe that our strong relationship with the CMA adds tremendous value to our overall organizational policies and procedures. Specifically, we see our position on the Contact Center Council as vital to promoting the professionalism of our industry.

Canadian Marketing Association: Established in 1967, CMA has evolved into the largest marketing association in Canada. Its 800 corporate members include the country’s major financial institutions, insurance companies, publishers, retailers, charitable organizations, agencies, relationship marketers and those involved in e-business and Internet marketing.

For more details about CMA, go to website: www.the-cma.org

 

VOXDATA has been a proud member of the Direct Marketing Association (DMA) since 1997. 

DMA advocates industry standards for responsible marketing, promotes relevance as the key to reaching consumers with desirable offers, and provides cutting-edge research, education, and networking opportunities to improve results throughout the end-to-end direct marketing process.

Direct Marketing Association: The Direct Marketing Association is the leading global trade association of businesses and nonprofit organizations using and supporting multichannel direct marketing tools and techniques. Founded in 1917, DMA today represents more than 3,600 companies from dozens of vertical industries in the US and 50 other nations, including the majority of the Fortune 100 companies, as well as nonprofit organizations.

For more details about DMA go to website: www.the-dma.org

The Customer Service Professionals Network (CSPN) is one of the largest and most active customer service association helping organizations achieve the “RIGHT” customer experience. CSPN provide a repository of tools and services include Customized Training and Consulting Solutions, Conferences, Breakfast Sessions, Awards Gala, Contact Centre Assessments and Executive Recruiting. CSPN is guided by 20 Senior Advisory Council members to ensure we remain the number one source of all our member needs and the advocates of the service profession. Dolly Konzelmann – president of CSPN has over 25 years of experience in helping members, clients and businesses stay on the cutting edge of service excellence.

VOXDATA is proud to participate in the CSPN activities.

“Elevate the Experience”

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Our commitment

Our strength lies in our capacity to assemble top quality personnel with a passion for communication and customer service and deliver innovative solutions backed by a quality management system compliant with ISO 9001:2015 international standards.

We draw on state-of-the-art technology optimized to meet the needs of each campaign or project. Our bilingual call centres (English and French) operate 24 hours a day, seven days a week.

 

PCI DSS v3.2.1 Certified - Increased security in the card payment industry.

 

SOC2 Certified

SOC2 Certified - SOC for Service Organizations: Trust Services Criteria.