We are not currently hiring for this position.
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!
Are you proud of your communication skills? Are you motivated by the idea of achieving exceptional performance? Are you passionate about sales? Then this is the job for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to delivering an unrivalled customer experience!
Your main tasks
This position is involving customers using an in-vehicle service, answering sales-related inbound calls (no prior knowledge of cars is necessary). Your specific tasks will include:
- Answering inbound calls with a high level of professionalism and accuracy.
- Assisting customers with making changes to service plans and answering billing inquiries.
- Retaining customers calling to cancel or reduce services.
- Offer information relating to what the service includes, its use, and its benefits to customers.
- Upselling related features included in the service.
Your qualifications
What do we think makes someone a great candidate? We’re looking for people who:
- Speak English fluently or are bilingual in French and English.
- Can work 40 hours/week anytime during the campaign operational days and hours: Monday to Sunday, between 7:00 AM to 12:00 AM (midnight). *Please note this is a permanent, full-time position, therefore, we are most interested in candidates who can remain at 40 hours/week, year-round.
- Have worked in sales, retail, or call centers before; or have translatable experience from other industries.
- Can learn how to use and operate multiple computer programs with ease.
- Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!
Our exceptional conditions and advantages
The base salary for this position is $16.10/hour for English-only candidates, and $17.00/hour for bilingual candidates, with the chance to earn bonuses.
Here are some reasons why working at VOXDATA is such a great experience:
- Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
- A newly improved employee perk program: Offering discounts to use at local attractions and other services.
- Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
- Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
- A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
- Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home.
- A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential.
- Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.
Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience!
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
