We are not currently hiring for this position.
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading contact centres in Montreal? VOXDATA is waiting for you!
Are you a friendly, dynamic person determined to deliver exceptional customer service? Do you have a passion for travel and a genuine desire to help others? Then, this position is for you! VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing and unparalleled customer experience!
Your main tasks
This is a customer service (reservation agent) position, within the travel industry. Your specific tasks will include:
- Provide exceptional customer service at every interaction .
- Answer incoming customer calls to assist with creating reservations, modifications, and cancellations.
- Resolve access issues related to ticket and assist with navigation on the website.
- Provide detailed information about tickets and answer general questions related to reservation.
- Assist customers with other reservation-related needs.
Your qualifications
What do we think makes someone a great candidate? We’re looking for people who:
- Can work 40 hours/week anytime during the campaign operation hours: Monday to Sunday, from 7 AM to 12 AM (midnight). *Please note this is a permanent, full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.
- Are bilingual in French and English.
- Can complete a full time (40 hour/week), eleven day, in-office training period.
- Previous experience in customer service or contact centres or similar experience in other industries.
- Can learn how to use and operate multiple computer programs with ease.
- Can work evenings and weekends as needed, depending on operational requirements during those times.
- Consider themselves to be problem-solvers, adaptable to changing situations and motivated to be the best of the best!
Our exceptional conditions and advantages
This position has a base salary of $17.00/hour, with the possibility to earn up to $200 in bonuses upon successful completion of training. After completing the required certification program, you will have the option to work from home.
Here are some reasons why working at VOXDATA is such a great experience:
- Competitive additional benefits: Including bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
- A newly improved employee perk program: Offering discounts to use at local attractions and other services.
- Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
- Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible
- A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
- Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal, with the option to work from home
- A diverse, supportive, and encouraging work environment: Our goal is to help our agents shine and succeed to their fullest potential.
- Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role
Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience!
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
