We are not currently hiring for this position.
Please note: We only accept applications from the Greater Montreal area. In addition, fluency in English is required, as some of our customers are located outside Quebec and communicate only in English.
Ready to join one of the leading contact centres in Montreal? VOXDATA is looking for new talent to join our team and become the next experts dedicated to providing and unparalleled customer experience!
Your main tasks
For this position, you will be receiving inbound calls from customers within the financial sector. Your specific tasks will include:
- Answering inbound calls in a professional and courteous manner, with discretion.
- Activating new accounts and provide information about the service to new customers.
- Assisting current customers with account changes and questions.
- Promoting new products and services to customers.
- Upselling related products and services to new and existing customers.
Your qualifications
What do we think makes someone a great candidate? We’re looking for people who:
- Speak English fluently.
- Able to work full time (40 hour/week) anytime throughout the campaign operation hours; Monday to Saturday, 8:00 AM to 12:00 AM (midnight), and Sunday from 9:00 AM to 10:00 PM. *Please note this is a permanent, full-time position, and we are therefore interested in candidates who can maintain a 40 hours/week year-round.
- Able to complete a full-time training period and work from the office. *Please note there is no option to work from home with this position.
- Have worked in sales, retail or contact centres before; or have translatable experience from other industries. Experience with upselling is an asset!
- Can learn how to use and operate multiple computer programs with ease.
- Consider themselves to be problem-solvers, adaptable to changing situations and are motivated to be the best of the best!
Our exceptional conditions and advantages
The base salary for this position is $16.10/hour for English-only agents, with the chance to earn bonuses.
Here are some reasons why working at VOXDATA is such a great experience:
- Competitive additional benefits: These include bonus plans, additional bonuses for top performers (gift cards and extra money!), insurance coverages (health, life, and dental), and employee referral bonuses up to $500 per person.
- A newly improved employee perk program: Offering discounts to use at local attractions and other services.
- Monthly events and contests at the office: With prizes to win, holiday parties, and staff recognition events.
- Internal growth opportunities: We promote internal mobility with roles such as team leader, coach, trainer, mentor, and even administrative positions. We are proud to turn to our current staff for promotions whenever possible.
- A variety of position types: Customer service, sales, and technical support, with bilingual roles and ranging scheduling options. We want to highlight your unique skillset in a position that is best suited to you.
- Prime location: An easily accessible and coveted office location in the heart of Downtown Montreal.
- A diverse, supportive, and encouraging work environment; our goal is to help our agents shine and succeed to their fullest potential.
- Development opportunities: Through team meetings, one-on-one coaching sessions, and performance evaluations; we help you enhance your skills and become an expert in your role.
Submit an application now to start the hiring process started and see for yourself why working at VOXDATA is such a unique experience!
*Please be advised there is no work from home option for this position.
- Temps plein
- Télétravail
- 40h/semaine
- Bac en administration
Apply here!
We look forward to working with you!
